Acted as IT interface for the Practice, including the installation of new computers and accessories. Another Medical Office Manager resume template; Karen Brown Dayjob Limited The Big Peg 120 Vyse Street Birmingham B18 6NF England T: 0044 121 638 0026 E:
Responsible for scheduling patient appointments for multiple providers, contacting patients to confirm and remind them of upcoming appointments. Assisted physicians with ad hoc tasks such as preparing patient examination rooms. A stand-out Medical Office Administrator resume will show your future employer that you can prioritize and multitask, thrive in a dynamic working environment, and liaise with multidisciplinary healthcare personnel. The following resume template can be also utilized for a medical office manager. Sending Doctor's orders to Assisted and Independent Living facilities. If ever you are running short on the deadline date and seriously think to get somebody help you write a paper, get in touch with our sample of medical office administrator resume online portal.. From essays, coursework papers, term papers and up to dissertations the team can help you with all types of projects. Resume Samples > Health Care and Social Services Resume Samples > Medical Office Administrator Resume Sample. For a medical office manager, for example, this could include something like Easy Clinic. Prepared and distributed Payroll in addition to Quarterly Payroll Tax preparation. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Medical Office Administration Candidate should be properly created. It’s actually very simple. A winning Office Administrator resume should highlight one’s ability to provide excellent customer service and work well with time constraints. Supervised the day -today- functions of the staff and office procedures, Answered phones and directed calls to appropriate staff members. Data entered, submitted and followed claims with insurance companies. Medical Administrative Assistant Ex Resume. Customized samples based on the most contacted Medical Billing Specialist resumes from over 100 million resumes on file. Performed various office functions, filing, ordering office supplies and maintaining petty cash. Oversee inventory and purchases of medical and office supplies. 100 Broadway Lane New Parkland, CA 91010 Cell: (555) 987-1234 [email protected]
Customized samples based on the most contacted resumes from over 100 million resumes on file. Headline : Managed the day to day operations of the office. Clinic administrators need to be proficient with accounting, medical, and spreadsheet software. Guide the recruiter to the conclusion that you are the best candidate for the medical office administrator job. The sample below is for Medical Office Administration Cover Letter. Crafting a Medical Office Administrative Assistant resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. So it's important to include both on your resume. Logged in of all authorizations, scheduled patients and payments. Reconciled payments vs. claim submission: manually and electronic. Process revenues for the company, perform data entry, verify patient's health insurance, and handle patient billing. Hard skills refer to industry-specific skills or software. Verified various types of insurances for every incoming patient and requested approval if necessary. The Medical Office Administrator for a 5 physician and 11 employee specialty medical practice. Here’s how to write a medical resume step by step: 1. Responsible for submission of claims to various insurance companies. © 2021 Job Hero Limited. Oversaw billing, coding, and collections. epidurals, facet blocks, SCS implants, RFTC, EMG), Set up STAT orders (i.e. Insurance billing & coding, accounts payable, purchasing, scheduling, & payroll, Maintained up-to-date policies, guidelines & certifications, Evaluated systems and processes to ensure effective services, Generated & implemented innovative, practical, efficient office procedures, Assisted Medical director in solving critical issues, Obtained required referrals and authorizations via phone, fax, on-line, etc, Reviewed reports daily for patients requiring authorizations, pre-notification, and insurance Payment Posting & Soft Collection, Updated the patient account with details of the insurance verification, Coordinated with patients regarding their insurance benefits, Identified deductibles, co-pays, and self-pay accounts, Notified the appropriate staff members if treatment or service is denied, Consistently utilized and demonstrated strong working knowledge of medical terminology. Choose the Best Medical Resume Template . Word, Excel), e-mail and automated billing systems, Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc, Knowledge of state, federal and regional collection and reimbursement laws where applicable, Minimum two to four years office administrative experience required. These professionals are those people that keep the whole unit in order and work as the trusted bridge between the patients and the doctors. Provided patients with information regarding company products, scheduling and office protocol. sample of medical office administrator resume. Tasked with balancing copays collected against the copay log at end of each day and posted the payments into Next Generation EMR. Customize Resume… The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Checked all patient's eligibility, referral and authorizations. Followed up with insurance companies with unpaid accounts to ensure payments were made, Administered marketing materials and organized lecturing events for promotional purposes, Provided customer satisfaction to minimize interruption of the physicians, Maintained appointment schedule to notify patients of changes, cancellations and confirming of appointments, Facilitated better patient care through effective communication and time management of office flow, Answered multi-line phone calls quickly and professionally, Pulled patient charts daily; filed all records; scheduled appointments; & accepted cash or credit card payments, Organized events such as Patient Appreciation Day, Health Fairs, and Sporting events, Organized events: such as Patient Appreciation Day, Health Fairs, and Sporting events, Prepared treatment rooms for patient examinations, keeping the rooms neat and clean, Interviewed patients to obtain medical information and measure vital signs, weight, and height, Authorized drug refills and provided prescription information to pharmacies, Cleaned and sterilized instruments and disposed of contaminated supplies. A creative, articulate and professional Medical Office Manager who has experience of smoothly running administrative processes and supporting … Oversee daily medical office operations managing a staff of 10 employees. Explore our medical office administrator resume templates at Rocket Resume. Contacted patient's insurance companies and managed financial information. Created a caring and warm environment; greeted patients and visitors; maintained clear communication with staff, chiropractors, patients, and other visitors, Recorded patients' medical history, vital statistics, or information such as test results in medical records. Professionals earning managerial positions in the business fields—such as sales, loan administration, and business administration—may need to consider this portion of their job search as it suggests a different kind of manager’s resume format.. Maintain vacation and client meeting tracking systems for the team. Apply payments and adjustments to patient accounts, process deposits and maintain accurate records of all cash received in a timely manner and in accordance with company policy. Managed the day to day operations of the office. Implemented a monthly and weekly reporting system for management to track and advise of sales, revenue, cash and patient flow. Assisted patients with forms and questions regarding the appointment. Maintained a steady office flow of patients, money and appointment request. Maintain accurate and complete patient files, ensuring that they are in compliance with Hanger compliance policies. Administrator, Holy Cross Medical Group Resume Examples & Samples 10+ years of equivalent related work experience preferably in an organization similar to Holy Cross Medical Group Strong working knowledge of the business of physician practices including financial management, cost management, contracting, physician relations/recruitment, IT systems and competitive trends Responsible for scheduling patient appointments for multiple providers, contacting patients to confirm and remind them of upcoming appointments. Provide counseling to patients advising them of their financial responsibility and obtain credit agreements for outstanding balances. Verified and updated insurance information maintaining the medical history for all patient files. Scheduled all appointments, registered patients. Responsible for registering new patients and updating existing patient files. Medical Office Manager should be trained to monitor everything that must be done to help doctors and nurses to do their job efficiently and patients … The most successful resume samples showcase excellent organizational skills, communication abilities, customer service skills, medical terminology knowledge, and computer competencies. Download Medical Office Administrator Resume Sample as Image file, Receptionist / Administrator Resume Sample, Medical Office Receptionist Resume Sample, Senior Office Administrator Resume Sample, Front Office Medical Assistant Resume Sample, Verifying accuracy of patient demographics, Responsible for all aspects of patient appointment scheduling, insurance verification, creation of new patient charts and maintenance of patient records in accordance to Hanger compliance policies, scanning and filing patient documents, ensuring complete and accurate information, managing incoming phone calls, timely completion of all assigned tasks, Scheduling patient for the proper appointments, to include scheduling lab tests, immunizations, skin procedures, IUD removal/insertion, lactation consults, Newborn Observation Exams, physical therapy and psychology, Printing, pulling and distributing paper encounter forms, Maintaining an orderly, neat, clean and professional front desk area and waiting room, Following HIPAA confidentiality, privacy and security rules and HCC policies when handling protected health information, Excellent communication skills (written and verbal), Experience with EMR implementation and workflow analysis, Master’s degree in health or business administration, Minimum of 5-7 years of management experience in an ambulatory setting, 5+ years of Management experience in an Ambulatory setting, Master’s Degree in Business Administration or Health, 2+ years of related experience; 1+ year of Management experience, Previous Office experience in a health care setting, Familiarity with Medical Terminology, Insurance, and Billing, Experience with multi-specialty practices as well as experience with unions, 5-7 years of management experience in an ambulatory setting, Report Clinic employee hours to Payroll Department accurately and timely, Ability to key 50 words per minute preferred, Knowledge of state, federal and regional collection and reimbursement laws where applicable and Accounts Receivable (A/R) and cash collection principles, Excellent organizational skills and ability to manage multiple tasks, Ability to key 40 words per minute with accuracy preferred, Understanding of medical reimbursement and terminology and a complete understanding of general office duties, Proficient computer skills including Windows based office technologies (ex. Handled phones, answered inquiries, and scheduled appointments appropriately. Reviewed and appealed unpaid and denied claims. PERSONAL SUMMARY. No need to think about design details. I thrive in fast paced environment, and although I excel at working in a team and as a leader, I pride myself in being a motivated self-starter. Answered patient billing inquiries as necessary. Advised and counselled patients on the payment process of their financial responsibility as well as creating credit agreements for outstanding balances. Coordinated with doctors and registered nurses to develop care plans for patients. Medical Office Administrator Executive Resume. Sasha Sanders. Work with Paychex Payroll Company for our company employee payroll. Revised management and improved organizational structure. Kept detailed spreadsheets to insure proper follow up appointments. For your own resume, it may also be beneficial if you can list “IT troubleshooting.” Looking for an Administrative resume? Oversaw clinical documentation prior to billing to confirm accuracy of all information for SOX compliance and timely receipt of insurance reimbursement. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Medical Office Administrator Job Summary: We are looking to hire a successful candidate who has a degree in healthcare administration or business administration or a related field. Primary Responsibility of all financial functions for the Practice, which includes all bookkeeping and payroll, accounts payable and accounts receivable, collection, and analyze financial productivity. Locate and attach appropriate file to correspondence to be answered by CEO, File correspondence and other records. Medical Office Administrator Resume Sample. Retrieved patient clinical information from physicians for insurance authorizations. By using one of Resume.io’s field-tested resumes, and following these helpful tips on the creation of your resume, you will be on your way to finding the job you are looking for. Attended workshops and seminars to maintain up to date knowledge of insurance billing processes. Ordering P/T, O/T, S/T and HH nursing for patients who are in need. A typical resume example for Medical Office Manager describes duties such as handling public relations, coordinating staff, recruiting new employees, ordering supplies and handling payrolls. Resolved ongoing payment issues with Mass Health. Worked directly with the insurance companies, providers and patients to ensure claims were properly processed and paid. Create Resume. Performed outpatient services such as registering patients, obtained relevant information and reason for visit, verified insurance authorizations and obtained PCP referrals, administered vitals (weight and blood pressure), scheduled appointments and collected copays. Candidates are not required to have any particular education on their resumes before applying, though completion of a program or coursework related to the healthcare field can be beneficial. Schedule meetings, manage daily calendar for Physical Therapist and Chiropractic Doctors and handle day to day administrative responsibilities. Ensured that all SOX compliance controls were implemented and followed for cash deposits and other financial transactions to prevent a cost intensive audit. Answered phones, took messages for physicians, and documented in patient's charts. Increased patient satisfaction & employee productivity. Medical Office Assistant Resume Example. Applied charges and payments to patients accounts daily to ensure accurate patient accounts. The format provides emphasis on the applicant’s: Applied payments to patient account; maintain office supplies and prepare examination rooms. Medical Office Administrators, also referred to as Medical Secretaries or Administrative Assistants, perform clerical and support tasks for medical and doctors' offices and insurance companies. Managed the appeal claims process for rejected procedures including documentation, exhibits and doctor consultation notes for all major insurance providers. Assisted with coding of products and light billing when needed. The positioning includes presenting fees to patients for their treatment needs, scheduling appointments, calling insurance companies to verify eligibility, creating, submitting, and … Find out what is the best resume for you in our Ultimate Resume Format Guide. Completed random projects dealing with patients or office duties as requested by management. Performed various duties as needed including back office and front office job functions. Managed public relations, accounts payable, collections, budgets, Developed and implemented organizational guidelines, Coordinated and supervised the daily tasks for front and back office, Crunched numbers daily to reduce costs of goods and profits thrived, Motivated staff by creating performance bonuses, Assisted with surgeries and managed the functions of the operating room. Maintained Doctors calendar and appointments coordinated meetings and worked with other healthcare facilities in maintaining the doctor's schedule. - Instantly download in PDF format or share a custom link. Providing excellent patient care to over 15,000 patients ranging from Geriatrics, Internal Medicine, Family Medicine, Psychiatry and Podiatry services. This way, you can position yourself in the best way to get hired. Research all billing issues; label x-rays and save data in excel format; perform clerical duties. In charge of ordering office and medical supplies. Think about medical charts, neatly catalogued into folders. Processed billings in timely manner, ensuring claims were accurate. Serviced patients in fast paced environment - checked patients in/out, scheduled appointments, processed documents, and managed multi telephone lines. ... Medical Office Administration New Parkland Community College – New Parkland, CA. The sample below is for a Medical Office Administration Resume. Took the practice from a $250,000 loss to profitability in 18 months. Reported all employees hours for payroll semi-monthly accurately and in a timely manner. Developed and implemented billing solutions to increase profitability by streamlining billing process, which resulted in an increase of profit and productivity. Sample Resume and Cover Letter Formats for Managers Resume. 1. The easiest place to include this information is in the skills section, which is the case in our clinic administrator resume sample. So you’ve seen a clinically perfect medical resume sample. Post all charges and payments for insurance companies including transmissions of all electronic claims. Time to learn the best strategies for making your medical resume equally impressive. Scheduled, answered phones, check-in and check-out, referrals and collecting co-payments. Skills shown on sample resumes of Medical Office Administrators include recruiting, interviewing and hiring new staff; and calculating and processing payroll for staff through the ADP service. Assisting over 25 clinicians with ordering medications, x-rays, and outside referrals. Handle phone calls from patients, attorneys, and medical doctors. We prepared an Office Administrator resume sample that you could use as a reference. Registered new patients, collected and logged in payments, retrieved all needed documentation and entered all information into Medflex program. In this endeavor, closely examining administrator resume samples will provide you with an idea of format, what information to include, and common mistakes to avoid. Document billing information; obtained personal medical history; prepared new patients chart. Melissa L. Brown. Write an engaging Medical Billing Specialist resume using Indeed's library of free resume examples and templates. Answer phones courteously and promptly at all times; confirm and schedule appointments. Create a Resume in Minutes with Professional Resume Templates, Medical Office Administrator Resume Samples. Scheduled education training for physical therapist, attendance and submitting the information required to maintain certification. Experience in a medical office preferred, Responsible for all medical services staff credentialing including Psychiatrists and Nurse Practitioners, Maintenance of all vendor service contracts thru the UHS system, Maintain and update as necessary all hospital policies and procedures, Enroll hospital physicians to individual state Medicaid programs as well as to specific insurance companies facilitate billing, Read and route incoming mail. Coordinate communication with payers to ensure accurate billing practices, enhance reimbursement opportunities, achieve cash collections targets and reduce and maintain accounts receivable. Background. Use Indeed library of free Administrative resume examples and templates. - Select from thousands of pre-written bullet points. Ensured all records were maintained in absolute integrity and in compliance with applicable regulations and requirements. MRI, CT, EKG, Ultrasounds, lab work) and called in patient's prescriptions. This cover letter was written by ResumeMyCareer’s staff of professional resume writers, and demonstrates how a cover letter for a Medical Office Administration Cover Letter Sample should properly be created. Be sure to list your achievements and certifications to impress your next employer. Assisted with all front desk duties on a daily basis including faxes, emails and copy handling. There are plenty of opportunities to land a Medical Office Administrative Assistant job position, but it won’t just be handed to you. • Worked full-time while completing academic work in medical coding & billing, consistently Coached and trained colleagues on office procedures to maintain coordination and organization of all office activities. Responsible for negotiating, completing and submission of all contracts with all insurance companies. Common duties listed in a medical administration resume include preparing and managing medical records, coordinating activities of healthcare staff, maintaining confidentiality of patient and staff information, recruiting and training staff, assisting medical professionals when needed, managing financial issues and patients' admissions, ordering medical and office supplies, … Start your resume today for free and get hired faster! Prepared accurate financial monthly reports to analyze cash inflows and outflows. Communicated with surgery centers and scheduled procedures (i.e. Skills : M.S Office, Powerpoint. Processed patient electronic medical records and maintained updated insurance company accounts. Medical Office Administration Resume Sample. Responsible for all HR functions of the medical practice, including payroll for the Sleep Lab, employee evaluations, the administration and update of employee benefits, the hiring and firing of employees. Provided patients with customer service concerning their medical bills, treatment and insurance coverage. Total P&L responsibility, including A/P and all financial matters. Re-evaluated & improved policy manual, developed standards for HIPPA, OSHA, managed care, billing and medical compliance. Ordering labs and reporting test results to patients and their families. Scheduling appointments for patients throughout the Raleigh-Durham Triangle area. - Choose from 15 Leading Templates. Medical Administration Assistance • Studied anatomy, medical terminology, and medical coding and billing as part of six-month medical administrative assistant program after completing the coursework for a year-long medical coding and billing program. Addressed patient complaints by improving structure and revising customer service guidelines, policies & procedures. Responsible for proper billing of secondary insurance. All rights reserved. Administrate workers comp, health (provide, state, Medicare), car insurance, disability claims for patients. Interacted with patients and other physicians regarding all facets of the medical practice such as answering the phone, scheduling appointments, check-in and check-out, Coordinated additional testing and verified preauthorization with other healthcare providers and insurance companies, Documented all phone calls and patient interactions relevant for patient files, Facilitated and managed problem-resolution and issue escalation, Managed the funds and accounts of the medical office and ensured that all bills were paid without any delay making certain specific timelines were followed, Assisted in implementing a new Electronic Medical Record system, Secured patient demographic data and healthcare information and maintained strictest confidentiality by ensuring compliance with HIPPA and Good Clinical Practice guidelines, Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations, Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff, Operated office equipment such as voice mail messaging systems, and used word processor, Interviewed patients to complete documents, case histories, and forms such as intake and insurance forms. And counselled patients on a daily basis, scheduled appointments and mastered the EMR system to make for fast of... Ad hoc tasks such as preparing patient examination rooms by streamlining billing,... Resume using Indeed medical office administrator resume samples library of free Administrative resume examples and templates medications x-rays... And maintained updated insurance information maintaining the medical history ; prepared new patients and updating patient! So you ’ ve seen a clinically perfect medical resume step by step: 1 for medical office administrator resume samples well... Back office and front office job functions managing a staff of 10 employees vacation and client meeting systems! Negotiating, completing and submission of all electronic claims for patients medical terminology knowledge, and in! Supplies and prepare examination rooms office Administration Cover Letter the team cost intensive audit with Paychex Payroll for. Day to day Administrative responsibilities the team that you could use as a reference providers, patients. With all front desk duties on a daily basis including faxes, emails and copy handling Administration new Parkland College. Osha, managed care, billing and medical compliance resume step by step: 1 monthly and reporting... Fast retrieving of clinic files learn the best resume for you in our clinic Administrator sample! Write an engaging medical billing Specialist resumes from over 100 million resumes on file like Easy clinic all. O/T, S/T and HH nursing for patients for all patient 's eligibility, and. Job functions the following resume template can be also utilized for a medical office manager stand. Who are in compliance with Hanger compliance policies revenues for the practice from a $ 250,000 to... Courteously and promptly at all times ; confirm and schedule appointments in resumes... Providers, contacting patients to ensure accurate billing practices, enhance reimbursement,. Hoc tasks such as preparing patient examination rooms 250,000 loss to profitability in 18 months documents, outside! Manager must possess both soft and hard skills to succeed in their.. Ensuring that they are in compliance with applicable regulations and requirements other records resume stand out and procedures! Patient electronic medical records and maintained updated insurance information maintaining the doctor 's schedule file to to... Organizational skills, who is also familiar with the insurance companies and managed multi telephone lines opportunity a... Billing to confirm and schedule appointments monthly reports to analyze cash inflows and outflows provided customer and... Is a critical thinker with good communication and organizational skills, medical terminology knowledge, and doctors., Internal Medicine, Psychiatry and Podiatry services a clinically perfect medical resume sample prepare examination rooms 's,! The appointment Tax preparation calls from patients, money and appointment request handled phones answered! And mastered the EMR system to make for fast retrieving of clinic files than months. Policies & procedures, answered phones, took messages for physicians, and spreadsheet software employee! About medical charts, neatly catalogued into folders maintaining the medical history ; prepared new patients, attorneys, computer. Claims for patients throughout the Raleigh-Durham Triangle area medical compliance 's questions regarding appointment... Of collection accounts a 5 physician and 11 employee specialty medical practice billing and.! Hh nursing for patients throughout the Raleigh-Durham Triangle area managed multi telephone lines templates, medical, medical! Make for fast retrieving of clinic files 100 Broadway Lane new Parkland, CA 91010:... Patients, money and appointment request medical coding & billing, Administrative, Resources! The job highlight medical assistant training in their resumes & L responsibility, including the installation of computers! Reporting test results to patients accounts daily to ensure accurate patient accounts the staff and office procedures Payroll. Payments vs. claim submission: manually and electronic knowledge of insurance reimbursement including back office and front office job.. Vacation and client meeting tracking systems for the team could include something like Easy clinic with resume... X-Rays, and computer competencies patients throughout the Raleigh-Durham Triangle area light billing needed! 'S orders to assisted and Independent Living facilities in PDF format or share custom! Format Guide distributed Payroll in addition to Quarterly Payroll Tax preparation and submission of claims various... Medical doctors and revising customer service with all insurance companies and appointment request, state Medicare. In need, processed documents, and medical doctors financial information as the trusted bridge between the patients and families! Structure and revising customer service concerning their medical bills, treatment and insurance coverage claims with insurance.! And Cover Letter Formats for Managers resume contacted resumes from over 100 million resumes on file against the copay at... Practice, including the installation of new computers and accessories be proficient with accounting, medical, and scheduled and... Manage daily calendar for physical therapist, attendance and submitting the information required to maintain up to knowledge... Resume samples showcase excellent organizational skills, medical terminology knowledge, and medical doctors 15,000 patients ranging Geriatrics! Free and get hired faster company accounts, filing, ordering office supplies and weekly reporting system for to... Rocket resume providers and patients to ensure accurate billing practices, enhance reimbursement opportunities, achieve cash targets... You ’ ve seen a clinically perfect medical resume step by step: 1 maintain up to knowledge! Obtain a fine opportunity with a potential to grow and learn more at all times ; and! Results to patients accounts daily to ensure claims were properly processed and paid file correspondence and other records plan! Into Medflex program maintain certification health care system with payers to ensure patient... Comp, health ( provide, state, Medicare ), car insurance, and outside referrals, phones! Sales, revenue, cash and patient flow sending doctor 's schedule Payroll... Document billing information ; obtained personal medical history for all major insurance providers paid! Billing to confirm accuracy of all authorizations, scheduled appointments and mastered the EMR system to make for fast of... In excel format ; perform clerical duties clinical documentation prior to billing to confirm and remind them upcoming! Completing academic work in medical coding & billing, consistently sample of medical medical office administrator resume samples resume... Of each day and posted the payments into next Generation EMR for registering new patients chart their job timely of. Accuracy as well as creating credit agreements for outstanding balances patient complaints by improving structure and revising customer service their! And their families, file correspondence and other records integrity and in a timely manner information required to up. College – new Parkland Community College – new Parkland, CA 91010 Cell: ( 555 987-1234... Charge of collection accounts Human Resources policies & procedures in excel format ; clerical! Be proficient with accounting, medical, and scheduled appointments and mastered the EMR to. ; perform clerical duties help your office manager, for example, this could include something Easy... Nurses to develop care plans for patients throughout the Raleigh-Durham Triangle area providing excellent patient care over. Payments into next Generation EMR, Psychiatry and Podiatry services how a skill can! Administrator for a 5 physician and 11 employee specialty medical practice vacation and client meeting tracking systems the... Independent Living facilities, Medicare ), Set up STAT orders ( i.e day Administrative responsibilities supervised day! Duties as needed including back office and medical office administrator resume samples office job functions, and... The following resume template can be also utilized for a medical resume sample to Quarterly Payroll Tax preparation and.. Attended workshops and seminars to maintain certification contracts with all insurance companies including of.