Accommodate and document special requests, and answer questions about each property services and room accommodations. Assisted customers with making room reservation using AS400, LMS, and Passkey systems. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Preformed necessary housekeeping and maintenance when housekeeping and maintenance staff were not available. Started PBX/Operator, answering and directing phone calls from a switchboard. Provide real-time flight schedules, prices and itineraries to the customer 2. This is also a huge … The average ticket clerk airline salary in United States is $40,476 or an equivalent hourly rate of $19. Complete accurate demographic and insurance information, including verification of insurance according to private, Medicaid, and/or Medicare guidelines. Airport Sales Agent Employees perform all airport functions at the ticket counter and boarding gate relating to ticketing, boarding and deplaning passengers, checking baggage, making or changing reservations and … Reservation Agent Job Description. Started working in Domestic Reservations assisting callers with travel arrangements, changes and general questions. Maintain two exclusive accounts, responsible for accuracy and VIP requests. Disseminated general and specific information regarding the university registration process to the university community and the general public. Handle all quests' special requests in a professional manner Whether at an airline, hotel, resort, bus or train station, your duties include selling tickets in-person or to phone customers and confirming reservations … Demonstrated outstanding guest service that reflects five-star, five-diamond service culture in every customer interaction. Average Airline Reservations Clerk salaries for job postings in Vermont are 11% lower than average Airline Reservations Clerk salaries for job postings nationwide. Provided guest with accurate information regarding availability, accommodation types, transportation to and from hotels. Processed reservation accommodations and services related to guest arrival and departure. Ordered office supplies for all hotel staff. Perform operation testing LCD Monitors, phones, Cisco network switches, adapters, servers, printers, fax machines. Answered phone calls Average Airline Reservations Clerk salaries for job postings in North Carolina are 5% lower than average Airline Reservations Clerk salaries for job postings nationwide. Required to know details on over 200+ rental properties to provide accurate information to potential customers. Provided customers excellent customer service while meeting and exceeding sales goals generated by customer calls. Average Airline Reservations Clerk salaries for job postings in Georgia are 14% higher than average Airline Reservations Clerk salaries for job postings nationwide. Created magical vacation planning experiences utilizing exemplary sales techniques, solid guest services skills integrating strong attention to details. Entered data into the computer. Crew Chief- Insure work assignments are carried in compliance with operational and safety procedures. Correct errors in ticket purchases and account information. Reviewed VIP levels to determine what complimentary or discount offers were available Utilized tact while reviewing sensitive information. 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Book Reservations-Assist Customers-Customer Service-Reconfirm With Guests. Completed reservation with company objective on occupancy and average room rates. Answer inquiries pertaining to hotel services, guest registration, and travel directions. Create and analyze reservations through EMS/LMS program. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Ordered office supplies and performed general clerical duties as needed. This specialization introduces participants to the comprehensive and flexible infrastructure and platform services provided by Google Cloud Platform, with a focus on Compute Engine. Follow-up on Arrivals with Special Requests. Follow emergency procedures for evacuating property safely via PBX phone. Provided customer service in person or by phone and completes correspondence related to military pay. Average Airline Reservations Clerk salaries for job postings in Michigan are 1% higher than average Airline Reservations Clerk salaries for job postings nationwide. All brand names are trademarks of their respective owners. Checked guests in at the front desk Performed all general clerical duties such and formulating letters, filing answering phones and operating various copy and fax machines. Utilized computerized system and keyboard to book reservations and retrieve information. Some reservation clerks assist customers in identifying the best possible rates or schedules. Assist customer with room rates and promotions - Alleviate disgruntle customers issues - Assisted loyalty club members - Date Entry, Provided instruction on room rates, accommodations, amenities and area attractions. Other reservation clerks give travel advice and recommendations to customers. Duties Reservation agents provide travel information over the telephone to customers of the airline. Handled money, cash registers, computers/data entry, and hotel card register and did the daily bank deposits. Established reservations by obtaining and entering guest information in reservations system; obtaining proof of payment information. Received recognition for assisting the Provider Enrollment Department with enrolling out-of-state providers into the Florida Medicaid system and maintained SLA. Average Airline Reservations Clerk salaries for job postings in Tennessee are 8% lower than average Airline Reservations Clerk salaries for job postings nationwide. Train and mentor new agents on procedures and customer service … Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Accommodate individual/group/ VIP's booking as per the arrival list and departure. Coordinated all aspects of guest services, including supply monitoring and facility maintenance. Answer phones, filing, data entry, reservations. Performed night audit to balance daily funds expended/received. Entered credit purchases in the payment system, verifying customer identification with the credit card information. Input and confirm all reservations into LMS Operating System. Make Reservations night audit when applicable. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to customer. Input reservations that came in by fax Average Airline Reservations Clerk salaries for job postings in New York are 21% higher than average Airline Reservations Clerk salaries for job postings nationwide. Average Airline Reservations Clerk salaries for job postings in Mississippi are 4% higher than average Airline Reservations Clerk salaries for job postings nationwide. Demonstrated professionalism and efficiency assisting customers with hotel reservations and complaints worldwide or redirecting them to the correct department. Utilized Air Force computer software to book customers in German hotels and on base facilities. Utilized American Airlines SABRE automated reservations computer system for airline and rental car reservations. Processed and confirmed room reservations for clients, keyed data entry and coordinated housekeeping schedule for cleaning. Average Airline Reservations Clerk salaries for job postings in Nebraska are 27% lower than average Airline Reservations Clerk salaries for job postings nationwide. The main role of most reservation clerks is to make and confirm customer reservations. Make recommendations about local restaurants and travel directions. Managed front office reception area by cleaning and organizing desk and visitor lobby.2013 Graduate2013-Present. Managed high volumes of financial activity in a fast-paced, risk-based environment. Created and confirming room reservations and presenting documentation for collection of payments from departing guests. Provided customer service, answered phones, made reservations on computer and over phone. Prepared bank deposits, checked clients in and utilized office equipment and operated personal computer. Performed bank deposits according to established policies. Maintain a constantly busy front office organized and informative. Followed sales techniques to maximize revenue. Monitored inbound and outbound calls for customer satisfaction. Below we've compiled a list of the most important skills for a reservation clerk. This person is responsible for process paperwork, maintaining files, and preparing … Sorted/analyzed mail for expedited distribution to appropriate departments. General administrative duties including making reservations in Reserve America for customer by phone or in person. Kurt Kraiger, Professor of Psychology and Director of the MAIOP Program, joins us today to discuss their Master of A... Search and compare 200+ Psychology Career choices along with detailed salary reports from Indeed.com, CareerBuilder, and SimplyHired. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver). Resolved customer complaints by listening and communicating effectively that resulted in improving customer/company relations. answer inquiries of room rates, outlets and room locations Contacted housekeeping and maintenance staff as appropriate. Average Airline Reservations Clerk salaries for job postings in Montana are 11% lower than average Airline Reservations Clerk salaries for job postings nationwide. Customer Service- Shipping and Receiving imports/exports, goods/dangerous goods, human remains …  Basic etiquettes to deal with customers. Assisted general public in completing applications for Community Development programs, reviewed information to ensure completeness and accuracy. Scheduled all meeting event space and conference room usages for VIP and groups. Average Airline Reservations Clerk salaries for job postings in Indiana are 4% lower than average Airline Reservations Clerk salaries for job postings nationwide. Answer phone calls and give information to callers. Resolved customer complaints in timely manner that brought customer satisfaction and problem resolution * Compiled passenger itineraries for medical need fliers. Contacted clients and travel agents advising travel conveyance changes and reservation confirmations. Average Airline Reservations Clerk salaries for job postings in Kansas are 9% lower than average Airline Reservations Clerk salaries for job postings nationwide. Input data to computerized reservation system and followed up with customers providing reservation confirmation, travel information, etc. Reservations Agent Resume Examples. Average Airline Reservations Clerk salaries for job postings in Iowa are 2% lower than average Airline Reservations Clerk salaries for job postings nationwide. Average Airline Reservations Clerk salaries for job postings in Illinois are 13% higher than average Airline Reservations Clerk salaries for job postings nationwide. Safeguarded guest credit card information with discretion. Assisted guests and provided customer service to all customers relative to all facets of hospitality. Print daily hotel departure and room availability reports and distributed to necessary staff for maintenance and check-outs. Communicate effectively with other front office and hotel departments concerning problems reported by guests. Offer recommendations which will maximize revenue and guest stay satisfaction. Prepared daily reports and journal entries. Verified that personal and payment information on guest accounts was accurate. Collected and cataloged records of room availability and guest accounts, manually and/or using computers. Average Airline Reservations Clerk salaries for job postings in Florida are 7% lower than average Airline Reservations Clerk salaries for job postings nationwide. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations… Checking Baggage. Experience working in sales or public relations, preferably in the hospitality … Average Airline Reservations Clerk salaries for job postings in Nevada are 22% lower than average Airline Reservations Clerk salaries for job postings nationwide. Make Room Reservations Provide customer service and time management * Resolving customer complaints * Provide quality service to guests * Evaluate effectiveness of housekeeping. Provided customer service for reservations, sales and customer payments in person or by phone. Agent-in-Charge-Managed six agents booking domestic hotel reservations as well as contacting hotels with incoming guest information, and Customer Service. Answered all guest inquiries while maintaining current knowledge/familiarity with all hotel services/features and local attractions. Provided information about hotel services, registration/reservation inquiries and community events in person and via telecommunications. Logged all incoming phone calls for department. Processed credit card/ debit card transactions. Trained in monitoring room availability using Opera PMS Systems while fostering strong working relationships with all hotel departments. Average Airline Reservations Clerk salaries for job postings in Washington are 1% higher than average Airline Reservations Clerk salaries for job postings nationwide. Ensure top quality Customer Service in an effort to maintain profitable relationships for the company. The bulk of a reservation agent’s day is spent answering calls, emails and assisting customers with the planning and reservation aspect of their vacation. We are seeking submissions that will be of interest to the community. May check baggage and direct passengers to designated concourse. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Trace lost, delayed, or misdirected baggage for customers. Let's find out what skills a reservation clerk actually needs in order to be successful in the workplace. Commanded hotel booking system to evaluate room availability and need and level of housekeeping service. * Medicaid Verification Scheduled reservations for numerous hotel locations delivering excellent customer service. Process all hotel reservations including casino, leisure, group and wholesale reservations in a customer-oriented and timely manner.  To make the new hires acquainted with the key objectives of Airline. Provided customer service support to guests, and all patrons. Verified that personal and payment information on guest accounts was accurate and complete. Prepare food menus to appropriate departments in order to have a success client event. Track goods or materials. Delivered outstanding customer service, exceeded expectations, and build long-term relationships with customers. Meanwhile, many Reservation … Provided solutions and suggestions about local attractions. Created and maintained an accurate database; performed high-volume data entry. Job Duties Airline reservation agents typically work in an office environment outside of the airport for a specific airline. Average Airline Reservations Clerk salaries for job postings in Louisiana are 13% lower than average Airline Reservations Clerk salaries for job postings nationwide. Assist general public, departmental personnel and representatives from other agencies in obtaining police related information. Monitored and replenished office supplies, coordinated business travel arrangements and planned company luncheons and meetings. Average Airline Reservations Clerk salaries for job postings in Oregon are 5% lower than average Airline Reservations Clerk salaries for job postings nationwide. customer service and daily interaction with passengers. Increased hotel occupancy by booking room reservations and making corrections and adjustments to existing reservations. Navigated through their updated computer based technology to keep the customer information secure and protected. Balanced daily transactions including bank deposits. Worked from on-line database in communicating with pharmacies, hospitals, and medical providers in validation of Medicaid services and eligibility. In fact, many Reservation Clerk jobs require experience in a role such as Cashier. Maintained computerized inventories of available passenger suites and provided information regarding reservations and available suites. Examined documents for completeness, accuracy and legality.COMMUNICATION. Posted charges to cabins for food, liquor, or DVD rentals manually to ledgers and to computer systems. Managed administrative functions for corporation and supervised front desk, housekeeping and maintenance staff. Directed military personnel to appropriate departments on base. General clerical work, booking reservations, interacting with guests, handling complaints, providing information about local attractions, selling/stocking merchandise. Provide accurate information and maximum effort to convert all travel inquiries concerning Continental product and service into sales. Receive incoming phone calls and distribute to proper locations. Make meeting reservations for board/conference room; Develops employee work schedule weekly; Handles petty cash and makes regular bank deposits. Contacted hotels and established reservations requested by travel agents. Assisted customers in choosing hotels/ticket packages Gathered demographic information and credit card numbers for reservations. Typically, this information includes trip planning, car rentals, seat availability, fare information, … Average Airline Reservations Clerk salaries for job postings in New Hampshire are 1% lower than average Airline Reservations Clerk salaries for job postings nationwide. Resolve customer complaints and report campground emergencies. Conducted night audit to reconcile daily monetary activity. 3. Verified Medicaid/Medicare eligibility, made appropriate changes to patient records, balanced daily cash drawer and reconciled patient accounts. Scheduled pick-up/drop-off appointments for passengers; Entered customer information into customized database; Addressed and assisted customers inquiries and concerns. Gained familiarity with Department of State/Embassy security procedures, communications procedures and other office procedures. Provided accurate information of local attractions and activities. In some industries, such as transportation businesses, the reservation clerk also checks in the customer’s baggage and directs him to the proper terminal. Obtained vaccination information on pets by making outbound calls to several veterinarian offices. Created, processed and sent credit card authorization forms to guests. Over phone services, attractions and accommodations reservation agents typically work in effort! 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