7.a.30) If you have presented a ticket with an alteration made neither by us or our authorised agents. If, while you are on board the aircraft, we reasonably believe that you have: We may take any measures we think reasonable to prevent you continuing your behaviour. 6.c) You must check in by the check-in deadline. these conditions of carriage or another carrier's conditions of carriage, as the case may be. You should choose the fare which best suits your needs and consider taking out insurance to cover instances where you might have to cancel your ticket. one year from the date you first travelled using the ticket, as long as your first flight took place within a year of the ticket being issued. Treat everyone as an individual – We respect differences and add a personal touch. We have an arrangement with British Airways Plc in terms of which we are entitled to operate our aircraft using British Airways Plc's name, livery and Airline designator code. We may require that you travel with a self-supplied able-bodied assistant if it is essential for safety or you are unable to assist in your own evacuation from the aircraft or you are unable to understand safety instructions. We may decide to accept payment in another currency. 3.f) Your right to transfer your booking to another passenger where the Package Travel, Package Holidays and Package Tour Regulations apply. 8.e) Dangerous items you must not take with you onto the plane. 10.c.1) If you are entitled to a refund of the fare for your ticket for reasons other than those set out in Clause 10.b, the refund will be as follows: 10.c.2) If you have not used any part of the ticket, the refund will be equal to the fare and any surcharge and any taxes, fees and charges which you have paid, less any cancellation and reasonable service charge. Only Service Dogs trained by the Guide Dog Association of South Africa or other organization affiliated with Assistance Dogs International or the International Guide Dog Federation accompanying a person with a recognised disability shall be accepted for carriage in the cabin. 7.a.5) If your mental or physical state is a danger or risk to you, the aircraft or any person in it. Please ask us or our authorised agents for information about forbidden items if you need it. You will have to pay a charge for the carriage of baggage over your free baggage allowance. To Serve. 7.a.3) If you are drunk or under the influence of drink or drugs. If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable with a voucher. Passengers assisted by Service Dogs shall provide us with the following: We will not accept live animals at airport check-in counters, with the exception of Service Dogs. 6.e) We are not liable if you fail to meet deadlines. They are listed on the Johannesburg Stock Exchange. you told us before you checked in that you wanted to take it into the aircraft cabin; we agreed with you before you checked in to carry it in the aircraft cabin; you have paid us an extra charge that applies for the service; and. Customers wishing to carry animals on our flights must adhere to the following terms and conditions: In accordance with international standards the following will not be accepted for carriage: 8.l.2) On international flights (by which we mean all flights other than domestic flights) the following will apply: 8.l.3) On all flights (by which we mean both domestic and international) the following will apply (Excluding Service Dogs): 9. 5.a.3) We or our authorised agent may charge additional carrier or agency fees for issuing or changing your ticket or provide other reservation services. making a reservation and issuing a ticket; providing you with your transportation and any related services and facilities; security, administrative and legal purposes; system testing, maintenance and development; helping us in any future dealings with you; and. If you do not allow us to carry out the necessary safety and security searches, screenings and x-rays, we will refuse to carry you and your baggage. 5.a.2) Some fares have conditions attached to them which limit or exclude your right to change or cancel reservations. Comair operates a fleet solely comprised of the Boeing 737. (You normally take your unchecked baggage with you on to the aircraft.). 7.a.38) If you have behaved in any way mentioned above on or in connection with a previous flight and we believe you may repeat this behaviour. direct marketing and market research (which we will only do at your request or with your consent, or if we give you the opportunity to opt out). items you are forbidden from carrying by law. ), baggage which we have taken into our custody and for which we have issued a baggage identification tag or a baggage check or both. the part of your ticket which has the words "Good for Passage" printed on it. your unchecked baggage is larger than the maximum dimensions or weights; does not fit under the seat in front of you or in an enclosed storage compartment; or. If you are re-routed, we will not charge you extra. Comair introduced the British Airways brand to domestic and regional routes in South and Southern Africa in 1996 when it signed a franchise agreement with the UK’s largest carrier. (Checked baggage normally travels in the hold of the aircraft.). prevents us from excluding or limiting our liability under the convention or any laws which apply; or. 3.c.5) While some changes to your transportation will not result in a change of fare, others, such as changing the place of departure (for example, because you have not used the first flight coupon in your ticket or you have reversed the direction of your travel) may result in a fare increase. 7.a.6) If you have refused to allow a security check to be carried out on you or your baggage. BidAir Cargo (Pet Lounges) will quote and charge the applicable rate. The above three remedies will be the only remedies available to you and we will have no further liability to you except as may be provided by any law which may apply. Now, the airline has been able to secure financing and is in the process of restarting operations. 7.a.22) If you have refused to give us information which a Government authority has asked us to provide about you, including passenger information requested in advance of your flight; 7.a.23) If you have not presented a valid ticket. We or our authorised agents have recalculated the revised fare for your actual transportation; and. on a connecting flight from that airport; or, on a connecting flight from another airport; or. However, please read Clauses 3e and 3f. If we discover that you are carrying forbidden items, we will refuse to carry them. You may not be able to change these at all or only if you pay us an extra fee to do so. British Airways (operated by Comair) has introduced new booking options, giving customers the flexibility to change the dates and destination of a booking without any change fee. 15.g.4) Our contract of carriage with you (including these conditions of carriage and exclusions or limits of liability) applies to our authorised agents, servants, employees and representatives in the same way as it applies to us. 2.e) Validity of these conditions of carriage. 1264 Reg. Comair is a British Airways franchise based in South Africa. includes death of, wounding of, or bodily injury to a passenger. Check in online, print boarding passes and manage your British Airways booking. 15.g.2) We are not liable for any damage arising from the fact that: 15.g.3) Except where these conditions of carriage say differently, we are liable to you only for compensatory damages which you are entitled to recover for proven losses and costs under the convention. Comair is our franchise partner operating flights in southern Africa under the British Airways brand. 15.d.5) We shall, without delay and in any event not later than 15 (fifteen) days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on the basis proportionate to the hardships suffered. We will give you an involuntary fare refund. As a result, the total amount you can recover from us and our authorised agents, servants, employees and representatives will not be more than the total amount of our own liability, if any. If you are a small or medium-sized business and would like to earn your company points when your employees travel. 10.d.2) We may decide to refuse to give you a refund if, when you arrived in a country, you presented your ticket to us or to a Government official as evidence of your intention to leave that country, unless you can prove to us that: We will pay you a refund in the same way and in the same currency that you used to pay for the ticket unless we agree otherwise or our Government laws, rules or regulations require otherwise. 7.a.27) If you have presented a ticket which was not issued by us or our authorised agents. We may charge a reasonable administration fee for issuing a new ticket, unless the loss or damage was caused by us or our authorised agents. 19.a) When we carry you or your baggage you must obey our regulations. Photo: Bob Adams via Wikimedia Comair grounded until October. 5.f.2) If you fail to reconfirm, we may decide to cancel your onward or return reservations. We reserve the right to cease accepting passengers who must travel on a stretcher in any flight. a paper flight coupon or an electronic coupon, each of which entitles the passenger named on it to travel on the particular flight identified on it. We will not enforce any minimum stay conditions relating to the tickets; We will extend the validity period of the tickets. The flight coupon shows the places of departure and destination between which you are entitled to be carried. 15.f.2) We are not liable for damage to passengers caused by delay if we prove that we and our agents took all reasonable measures to avoid the damage or that it was impossible for us or our agents to take such measures. You must make sure that all live animals are put in proper, adequate and secure containers. British Airways (operated by Comair) has introduced new booking options, giving customers the flexibility to change the dates and destination of a booking without any change fee. By completing the check-in process we mean that you have received your boarding pass for your flight. The certificate must : When we receive the certificate, we may decide to extend the validity period until either. 13.d) You must repay us fines, detention costs and other charges. transmitting devices (for example, radio controlled toys and walkie-talkies). The Warsaw Convention as amended at The Hague on 28 September 1955. 9.b) Remedies for delays and cancellations. If other members of your immediate family were travelling with you when you fell ill, we will extend the validity period of their tickets for a similar period. If you give us or our authorised agents contact information, we will try to let you know about any changes. Save on worldwide flights and holidays when you book directly with British Airways. If you are refused entry to a country, you must pay: We will not refund to you the fare for carrying you to the place where you were denied entry. We will ask you to pay up to the full ticket price of the replacement ticket. We or our authorised agents will tell you the check-in deadline for your first flight with us. Service Dogs undergoing training and accompanied by a dog trainer from the Guide Dog Association of South Africa or other organization affiliated with Assistance Dogs International or the International Guide Dog Federation will also be allowed to travel in the cabin. Do things properly – We do the right things for the right reasons and to a high standard. any fine, penalty or charge imposed on us by the Government concerned; the fare for transporting you back to the place of departure; and. Comair won’t fly again until at least October. 9.a.2) Before we accept your booking, we or our authorised agents will tell you the scheduled departure time of your flight and it will be shown on your ticket or itinerary and receipt. If we did not issue your ticket, you must apply for a refund from the airline or authorised agent which issued it. 18.d.2) On flights where medical oxygen is permitted, you will be charged for the service of medical oxygen (and you will be required to be accompanied by an attendant). 5.e.3) We can change your seat at any time, even after you have boarded the aircraft, as we may need to do this for operational, safety or security reasons. We shall further not accept liability for the damage such as scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear or water damage to non-waterproof baggage, damages or loss of protruding parts such as wheels, straps, pull handles or other items that are attached to baggage or items lost as a result of badly packed baggage. 8.k) Collecting and delivering baggage checked into the hold. If a code share applies to your flight, we or our authorised agent, will let you know if we or another airline will be operating the flight at the time you make a reservation. Please ask us or our authorised agents for details. Only Service Dogs that have received the appropriate functional and familiarisation training and are accompanying passengers with a recognised disability which has been confirmed as such by a medical practitioner can be taken into the aircraft cabin. Live animals must be taken to BidAir Cargo, 2 hours prior to departure for domestic flights. the places, except the place of departure and the place of destination, set out in your ticket or shown in our timetables as scheduled stopping places on your route. We will work out the revised fare for your changed transportation. Terms of Carriage (British Airways and kulula.com) PDF. 3.a.2) You cannot transfer your ticket. 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