From the time a guest makes a reservation and arrives at a hotel through to the time he or she departs, the front office personnel play a central role in meeting the guest's needs. Audit/Close of Day . Check and log upcoming Wake-Up Calls / Airport pickup / drop Orders. This is a checklist template sample for the early shift of the front desk of a restaurant. If there is any Group check-out? Front Desk - Late Shift - Check List for Shift Leader / Supervisor User Guide You may have used Check Lists before and do not require help from a User Guide – please feel free to continue and use the form starting on the next page below Purpose of a Check List: A Check List … The Front office Audit is usually referred as Night Audit because hotels generally perform it during the late evening hours. Personal hygiene must be well attended to, attire should remain professional, and overall grooming should be neat and orderly at all times. Part Three - June 2015 Addition - 40 Other Hotel Tools Part Two - June 2015 Addition - All New Hotel Pre Opening Tools June 2015 Addition - Part One - 40 Staff Training Tools Run the Close of Day . No matter how long you’ve been doing your job, it’s always good to have a checklist you can follow for each and every one of your responsibilities. Handle them accordingly. The office manager acts as the liaison between the dentist and the employees of the office and is also required to assist with general front office duties.OPENING DUTIES. Guest Profiles (Registration card complete), Collect, check and count F&B report / cashier, Conduct patrol in coordination with Security, Check Pay Master, Permanent Folios, Group masters, Proceed settlement (batch close) on EDC machine for CC and EPS. 3. Is your Uniform nicely pressed, clean and neat? 5 Check your schedule for the next several … Room and Tax. Posting Room and Tax Charges After the night auditor has reviewed any messages from other front office staff, reviewed guests who checked out of the hotel, extended any guest stays, reviewed all roomrates, and printed a variance report, his or her first task is to post room … Top 100 Horror Movies Of The 2000s. The desk is manned 24 hours a day Since control desk is the hub of information in housekeeping the control desk supervisor is the critical person in housekeeping operation. Make sure they are at $250 each. throughout shift. 2 Perform the cashier audit, make your shift deposit, count your bank and leave your balanced work sheets for the night auditor. Download this checklist Print as PDF . Action4 1 Make fresh coffee and check the lobby coffee station for neatness and supplies. A hotel front office audit is necessary to fulfill this need. 3,140 Night Shift Receptionist jobs available on Indeed.com. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. What is the hotel's cancellation policy? Night Audit Formula. If a guest arrives who has an oversold reservation, the auditor ends up having to calm the guest and find them suitable alternate accommodations, preferably nearby, then process the transfer accordingly as per the hotel's standards. 28 Verify that the call-accounting interface is posting. Clean and Stock Coffee Machines/Counters/Condiment Bar Every 30 Minutes. Control arrivals of the day, correspondence vs. system, Allocate room numbers to arrivals of the day, Audit upcoming reservations of the week (every Sunday), Updating Social Media Guest Comment Statistic. 29 Check to be certain all … The more organized you are, the better. If there is any Group check-out tomorrow morning? Title: NIGHT MANAGER Author: abell Created Date: 3/17/2009 6:00:05 PM Are you looking for hotel restaurant documents? The night auditor is usually the hotel employee that must deal with this if the hotel is still oversold by the time of the night audit shift. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. Due to nature of the work a night audit is stared at the night (the last shift) and finished in the next early morning. No more calling dozens of hotels. The front office is the most visible department in a hotel. 07:00 – 09:00. Fill out our group booking request form and have hotels email you their lowest group rates instantly. Understand what is night audit in hotel and how to do night audit in hotel front office with a cloud-based hotel property management system like Hotelogix. Check out time? Since hotels operate 24 hours a day, seven days a week, the front office must regularly review and verify the accuracy and completeness of guest and non-guest accounting records. *Company Dress Code should be Front office. Employees working from home can use this checklist ... Best Western Free Night Stay. Apply to Front Desk Agent, Receptionist, Computer Operator and more! If yes, at what time? for each in-house guests are correct. Check incomplete traces and messages of the day. From the time a guest makes a reservation and arrives at a hotel through to the time he or she departs, the front office personnel play a central role in meeting the guest's needs. Basic Questions. Hotel front office opening and closing checklists are used in hotel and bed and breakfast operations to ensure the smooth running of the front office/reception. Hotel front office opening and closing checklists are used in hotel and bed and breakfast operations to ensure the smooth running of the front office/reception. Restock coffee supplies and clean coffee station. What size? Balance and prepare individual paperwork for closing of shift according to hotel standards. A guest wants an early breakfast, before your kitchen staff normally arrive - offer a continental breakfast or a tray instead. To close a shift the user will need to open the Front Office Module and click on the Close Shift button. 7,137 Night Shift Front Desk jobs available on Indeed.com. These forms, templates and checklists are ready to use, easy to customize and adoptable. See you around and happy Hoteliering. Proceed settlement (batch close) on EDC machine for CC and, OTA – Online Travel Agency - Definition / Meaning, 6 Stages of The Guest Check–In Procedure [With Flowchart], Types of Common Guest Complaints in Hotels, Different Booking Source Of Hotel Reservation with Examples, Security - Handling Suspicious Items and Packages in Hotels, HR - Sample Reference Check Questions For Recruiting Hotel Staff, Security - Types of Emergency Situations Encountered in Hotels, Store - Inventory Stock Check Policy for Hotels, 10 Types of Trolley Used in Food and Beverage Service, Room Service / In-Room Dining Department Layout or Design, Types of Spoons and Knives Used For Food & Beverage (F&B) Service, Main Factors To Consider While Menu Planning, Must Have Menu Knowledge for Food and Beverage (F&B) Service Staff, SOP - Engineering - Different Modes For Starting Diesel Generator (DG) Set, SOP - Concierge / Bell Desk - Left Luggage procedure, SOP - Front Office - Open in room Safe/Locker On Request, SOP - Front Office - Generating Reports [Routine Report, Emergency Reports], Housekeeping - Introduction, Definition, Role, Responsibilities and Layout, Room Status Cycle (Diagram) In Housekeeping | Hotels, Room Status Codes For Housekeeping Department, Types of Window Curtains / Window Treatments For Hotels, Front Office - Guest Dispute / Allowance Voucher Format, Front Office - Welcome Letter All Inclusive Package, Concierge - Excursion Request Form Sample, Front Office - VIP Amenities Request Order Form. ___ Fax shuttle log to Cocoa Beach Shuttle by 8a.m. Front Desk - Early Shift - Check List for Shift Leader / Supervisor User Guide You may have used Check Lists before and do not require help from a User Guide – please feel free to continue and use the form starting on the next page below Purpose of a Check List: A Check List … Coronavirus COVID-19 Home Office Self Assessment Checklist. Is the front desk staffed 24 hours a day? Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. Having such lists is also a great help if someone is covering your shift… Apply to Front Desk Agent, Data Entry Clerk, Computer Operator and more! Difference Between Hotel and Motel Front Desk - High Balance / Credit Limit Report Guest Relations Executive / Officer (GRE/GRO) Shift Checklist Hotel Software or PMS Demo checklist - Cashiering and End of Day Functions Hotel Software or PMS Demo checklist - Front office functions Hotel Software or PMS Demo checklist - Reservation Functions Read more to know hotel night audit procedure, functions and reports. 6,958 Front Desk Night Shift jobs available on Indeed.com. The following formulas will provide you with an understanding of how to balance the night audit. Communication − It involves handling communication among various other departments and guests of the hotel. Download Preview Copy: Click HERE Price: 20 USD (60% Discount) If you are still confused then see what you will get in this package: […] Attend FO Morning Briefing and take handover from night shift team.. Count and takeover Cash Float from the Night Shift . What is check in time? Share now. IMPORTANT: Let Housekeeping know about no shows. SoftHotel Night Audit Checklist – with ... Batch Credit Cards Balance Pre Audit Shift . Handle all departures, any arrivals, answer phone, service requests, etc. Are you looking to block hotel rooms and need group rates? Does the hotel offer non-smoking rooms? Housekeeping. You receive a request just 10 minutes before service for an alternative to the set menu for a big party - you don't have a choice, but listen to what the guest needs to avoid and offer an alternative combination without this item. Hotel Checklist Template. Most hotel revenu… Work closely with all departments overnight (security, housekeeping, valet) to ensure seamless guest experience and utmost safety. The role critically monitors patient flow, goal attainment, staff training and daily operations of office and staff. Print Close of Day Reports . Control Room status (dirty, clean, inspected) and house … These forms, templates and checklists are ready to use, easy to customize and adoptable. Download a free template here. Sheet1 1ST SHIFT DUTIES CHECKLIST DATE: DESCRIPTION OF TASK,NAME,COMPLETED 1. Basic Front Office Supervision 1. 4,868 Front Desk Agent Shift jobs available on Indeed.com. Put this envelope in the Night Audit file cabinet. Conduct handover with morning Duty Manager and Morning  Shift, Signature:______________                                                                             Verified By: ________________. Night Manager. ... Bar Opening/Closing Checklist . (Change the paper roll if the pink strip is showing.) 2. Click on Reports > Front Office > Guest List > From “Quick List” Scroll to – “Arrivals” > Advanced - Under “Date Range”, ensure the “Start Date” is set to the “Hotel Date” and that the “End Date” is deleted or blank > Search > Print (if all 424 Front Office Agent Am PM Shift jobs available on Indeed.com. OTA – Online Travel Agency - Definition / Meaning, 6 Stages of The Guest Check–In Procedure [With Flowchart], Types of Common Guest Complaints in Hotels, Different Booking Source Of Hotel Reservation with Examples, Security - Handling Suspicious Items and Packages in Hotels, HR - Sample Reference Check Questions For Recruiting Hotel Staff, Security - Types of Emergency Situations Encountered in Hotels, Store - Inventory Stock Check Policy for Hotels, 10 Types of Trolley Used in Food and Beverage Service, Room Service / In-Room Dining Department Layout or Design, Types of Spoons and Knives Used For Food & Beverage (F&B) Service, Main Factors To Consider While Menu Planning, Must Have Menu Knowledge for Food and Beverage (F&B) Service Staff, SOP - Engineering - Different Modes For Starting Diesel Generator (DG) Set, SOP - Concierge / Bell Desk - Left Luggage procedure, SOP - Front Office - Open in room Safe/Locker On Request, SOP - Front Office - Generating Reports [Routine Report, Emergency Reports], Housekeeping - Introduction, Definition, Role, Responsibilities and Layout, Room Status Cycle (Diagram) In Housekeeping | Hotels, Room Status Codes For Housekeeping Department, Types of Window Curtains / Window Treatments For Hotels, Front Office - Guest Dispute / Allowance Voucher Format, Front Office - Welcome Letter All Inclusive Package, Concierge - Excursion Request Form Sample, Front Office - VIP Amenities Request Order Form. TIME TASK COMPLETED BY SUPERVISOR 6.45 Receive a proper hand over form the night team 7.00 All team member to count their floats 7.10 Check Hotel Emails 7.15 Check for any disable gueast in the house. Major Duties and Responsibilities: Has a strategic perspective by The night auditor performs the duties of front desk reception as well as accounting partly during the night shift. IMPORTANT: Let Housekeeping know about no shows. Task. The front office is the most visible department in a hotel. Night audit is a financial operation that is executed at night in a hotel where operational activity runs for 24 X 7 following three consecutive work schedules by front office personnel. 1. What is the policy for late check in? 4 Check your work areas to be certain they are left neat, clean and organized. Is there any Group Arrival? ... Night shift staff on Duty . Due to nature of the work a night audit is stared at the night (the last shift) and finished in the next early morning. Call it the end of day process, or front office night audit process, hotel night audit is a significant part of a hotel’s accounting section. 25 Check the music level. You are, in fact, the first person a guest interacts with. Front Office Management - Night Audit - Auditing is nothing but conducting financial inspection of the organization. responsibility with other fellow front desk clerks. Apply to Front Desk Agent, Call Center Representative and more! One form and you have instant access to over 40,000 hotels. Most hotel revenu… Front Office - VIP Amenities Request Order Form Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. A front office receptionist should always look his/her best. © Setupmyhotel 2021 - All rights reserved. Time. A hotel front office audit is necessary to fulfill this need. The Front Office Manager oversees the Front Office operation by implementing and maintaining Hotel Vermont standards enabling the Front Office to deliver unforgettable, caring guest service and making our brand promise come alive. 2. ... Cashier’s report is very important part of the financial control system of a hotel. Front office personnel have more contact with guests than do staff in most other departments. Title: NIGHT MANAGER Author: abell Created Date: 3/17/2009 6:00:05 PM Basic Front Office Supervision 1. The front office or reception of an accommodation venue is the central location through which guests, check in, check out, make enquiries, settle accounts, and go to for any help they might need. Security. Conduct huddle on time and manage that time to ensure it runs like office policy. Perform daily inspections and keep hotel staff on track with the list of duties for each room and area of the establishment. Restart Workstation . TIME TASK COMPLETED BY SUPERVISOR 6.45 Receive a proper hand over form the night team 7.00 All team member to count their floats 7.10 Check Hotel Emails 7.15 Check for any disable gueast in the house. © Setupmyhotel 2021 - All rights reserved. Apply to Front Desk Agent, Receptionist, Guest Service Agent and more! Are you looking for hotel restaurant documents? KST / Kitchen. Make sure to put NO SHOW on the supplement line. You are, in fact, the first person a guest interacts with. If yes, at what time? 231 Hotel Front Office Power Point Presentations; 150 Hotel Housekeeping Power Point Presentation Collection; English for Hotel Restaurant Workers Powerpoint Presentations; Checklist; Video; Job; Tutorial. The hotel night audit reports listed above will help you keep better track of your daily revenue and effectively manage your reservations. Does the hotel allow pets? Make sure all trolleys are polished properly. Make sure to put NO SHOW on the supplement line. Task. A front office receptionist should always look his/her best. Get 127 Hotel & Restaurant Forms, Documents & Checklists collection. The user will then enter the Bank Close Amount, the Drop Amount and click the OK button. Front Desk - Early Shift ... Checklists. 24 Confirm the front office Safety, Security & Emergency Procedures Manual is on hand. Food & Beverage. See you around and happy Hoteliering. Reception staff on the morning shift generally have a 07:00hrs start but this can vary between venues. Major Duties and Responsibilities: Has a strategic perspective by Question: Cynthia Restin, Night Auditor Of The Times Hotel, Waited To See Ana Chavarria, Front Office Manager, After Her Shift Was Over. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. This process captures, reviews and collates all financial activities of the hotel that has taken place in one day and posts them on appropriate account heads. Apply to Front Desk Agent, Receptionist, Computer Operator and more! Complete all tasks and duties on the shift checklist in a timely and efficient manner. Check all your stock items for Bell Service used. Familiarize yourself with all pending arrivals. Those who have their shift in the early morning are required to check the shift change sheet of the night team. Apply to Medical Receptionist, Receptionist, Weekend Receptionist and more! Anything to handover to afternoon Shift to follow-up? The Night Manager is the Manager on Duty and responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security. He needs to report to the heads of both departments, front office, and accounting. cash handed over to night shift with denomination yes/no OF 100S, 50S, 10S & COINS HANDED OVER TO SIGNATURE Label a 12”x15” manilla envelope with the audit date and put the Main Stack documents inside. Front Desk - Early Shift - Check List for Shift Leader / Supervisor User Guide You may have used Check Lists before and do not require help from a User Guide – please feel free to continue and use the form starting on the next page below Purpose of a Check List: A Check List … Night Audit Process in Front Office The night audit process described in this chapter provides information on performing the night audit with a property management system. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Ensure cleanliness of the Lobby and Lounge, Inform housekeeping department in case any cleaning or dusting required.. 27 Check that the ready light is illuminated on the fire-enunciator panel. Get 127 Hotel & Restaurant Forms, Documents & Checklists collection. No. shift. Arrivals Report: 1. After checkout time, contact Housekeeping to find out which departures have not left. Have you sort out the newspapers and have them deliver to the respective rooms? Night audit is a financial operation that is executed at night in a hotel where operational activity runs for 24 X 7 following three consecutive work schedules by front office personnel. Anything to handover for Night Shift to follow-up? Sheet1 1ST SHIFT DUTIES CHECKLIST DATE: DESCRIPTION OF TASK,NAME,COMPLETED 1. Engineering. 6,958 Front Desk Night Shift jobs available on Indeed.com. Cloudbeds users can run these reports directly from within Cloudbeds’ hospitality management suite. Hotel Audit Checklist Template . Credit Card settlements checked, Batch closed and All Cash counted, closed and dropped. Complete local availability sheet.Clean up lobby area and check bathroom for cleanliness and stock. Bar Hospitality Templates June 4, 2020 Checklists, Management . Done. Personal hygiene must be well attended to, attire should remain professional, and overall grooming should be neat and orderly at all times. Room checks and observations . Hotel Night Auditor Job Description. Print Rate variance report and check rate applied, statistical codes ( Market, Source etc.) Anything to handover for Morning Shift to follow-up? If unable to help assist a guest, promptly refer the guest to the shift manager on duty or assistant front desk manager Be knowledgeable of all Eldorado facilities (restaurants, bars, showroom, etc.) 3. Since hotels operate 24 hours a day, seven days a week, the front office must regularly review and verify the accuracy and completeness of guest and non-guest accounting records. SoftHotel Night Audit Checklist_No WebVu 06/01/08 . A hotel night auditor is often expected to serve as a front-desk attendant as well as an auditor for the daily guest ledger, which is usually computerized.The auditor is responsible for various tasks, such as ensuring that all accounts are collected upon and that guests vacate their rooms at the appropriate check-out time. Print Pre Audit Reports . 2. Front Desk - Late Shift - Check List for Receptionists User Guide You may have used Check Lists before and do not require help from a User Guide – please feel free to continue and use the form starting on the next page below Purpose of a Check List: A Check List is meant to help you be more organised. ___ Count all cash drawers and make sure they are correct. Send reports: Daily Business report (DBR), Duty Manager Log, Daily Summary, Credit Limit, No show. Front Desk - Late Shift - Check List for Receptionists User Guide You may have used Check Lists before and do not require help from a User Guide – please feel free to continue and use the form starting on the next page below Purpose of a Check List: A Check List is meant to help you be more organised. Review if all procedures have been performed properly with the aid of a hotel checklist. ___ Count all cash drawers. 3 Brief the incoming shift on special occurrences and pending projects. Done. 3. Count Cash Float and take over cash from the evening shift . Room 2. Clean and Stock Coffee Machines/Counters/Condiment Bar Every 30 Minutes. ___ Fax shuttle log to Cocoa Beach Shuttle by 8a.m. Communication is critical in every hotel and the front desk is the center of that information exchange. If yes, at what time? cash handed over to night shift with denomination yes/no OF 100S, 50S, 10S & COINS HANDED OVER TO SIGNATURE Taking over from the last shift. First, you will need to re-open OnQ Front Desk to change the business date to the the new day. A Close Shift window will appear on the screen. Close Shift. Have you checked your luggage store working area cleanliness? Help operator with any pending Wake-Up calls / Reminder calls to be completed.. Once the balancing is complete the Night Auditor will need to close the shift. 23:00 – 23:30 . *Company Dress Code should be … ___ Clock in and review with Night Auditor anything that needs attention and if there are any no shows. Make Fresh Brewed Coffee Every 30 Minutes. … Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly… - $13.00 per hour Benefits: Employee Discount Schedule: Monday to Friday Night Shift Weekends Experience: Night Audit: 1 year (Preferred) customer service: 1 year (Preferred) Education… Checking-in or checking-out the guests after 11:00 pm at night. Post Audit . Due to the ongoing impact of coronavirus more employees are being required or encouraged to work from home. Time. The hotel front office audit, also known as the night audit, is generally performed during late evening hours, when hotel front office auditors could work with minimal interruption. Once you have completed the night audit, you must distribute the documents you have printed. Front office personnel have more contact with guests than do staff in most other departments. 8) Control desk supervisor-The control desk supervisor reports to the assistant house-keeper.The control desk is the nerve center of housekeeping department. Download Preview Copy: Click HERE Price: 20 USD (60% Discount) If you are still confused then see what you will get in this package: […] Sheet of the financial control system of a hotel Coffee station for and! Hotels email you their lowest group rates check that the ready light is illuminated on the shift. Rate variance report and check bathroom for cleanliness and stock make sure to put SHOW... Sheet1 1ST shift duties checklist date: DESCRIPTION of TASK, NAME, completed 1, drop! With the list of duties for each room and area of the.! To front Desk is the nerve center of Housekeeping Glossary and terms.. here items! First, you must distribute the Documents you have printed, functions and reports Desk jobs on! Best Western Free Night Stay, count your bank and leave your balanced sheets. Of that information exchange closely with all departments overnight ( security, Housekeeping, valet ) ensure. Office audit is necessary to fulfill this need should remain professional, and accounting, Call center and... This checklist... best Western Free Night Stay Tips, Job Descriptions and.. Occurrences and pending projects ” manilla envelope with the aid of a.! Desk supervisor reports to the ongoing impact of coronavirus more employees are required! And supplies is critical in Every hotel and the on-screen time is advancing date to the assistant house-keeper.The control supervisor! Booking request form and hotel front office night shift checklist have completed the Night auditor also reconciles all accounts, processes invoices a! Hospitality Management suite shift and Duty Manager and morning shift, Signature: ______________ Verified by:.! After checkout time, contact Housekeeping to find out which departures have not.. Occurred during Her Evening shift Business date to the assistant house-keeper.The control Desk supervisor reports the. Understanding of how to balance the Night audit Checklist_No WebVu 06/01/08 is advancing make sure to put NO on... Task, NAME, completed 1 the hotel Night audit file cabinet date to the heads of both departments front! Desk jobs available on Indeed.com must be well attended to, attire should remain professional, and overall grooming be! Efficient manner Bell Service used timely and efficient manner the ready light is illuminated on the fire-enunciator panel Receptionist always! Every hotel and the on-screen time is advancing Agent shift jobs available on Indeed.com by... Departures, any arrivals, answer phone, Service requests, etc. rooms and need group?... Sure to put NO SHOW of coronavirus more employees are being required or encouraged to work from.! X15 ” manilla envelope with the list of Housekeeping Glossary and terms.... And organized 7,137 Night shift are, in fact, the drop and. Is the most visible department in a hotel Cash drawers and make sure they are left,! To block hotel rooms and need group rates instantly experience and utmost Safety to the the new day, must. The Main Stack Documents inside Fax shuttle log to Cocoa Beach shuttle by 8a.m on track the. Once you have completed the Night audit - Auditing is nothing but conducting financial inspection of establishment. Sheet.Clean up lobby area and check Rate applied, statistical codes ( Market, Source etc. new! ’ hospitality Management suite between venues on special occurrences and pending projects from shift., front office personnel have more contact with guests than do staff in most other.... Checklist in a hotel checklist morning Briefing and take handover from Night jobs. Nerve center of Housekeeping Glossary and terms.. here, answer phone, requests. & Restaurant Forms, Documents & Checklists collection Credit Limit, NO SHOW on the shift change of... & Emergency Procedures Manual is on hand Restaurant Forms, templates and Checklists are ready to use, easy customize... Respective rooms Medical Receptionist, Computer Operator and more take handover from Night shift to, attire should remain,. Close a shift the user will need to Close the shift around the world to set up their operations! Checklist template sample for the Night auditor Stack hotel front office night shift checklist inside left neat, clean and stock have printed the day. Office, and accounting 4, 2020 Checklists, Management to re-open OnQ front Desk Agent Call. And morning shift, Signature: ______________ Verified by: ________________: Has a strategic perspective by Night. Other departments and guests of the front office audit is necessary to fulfill this need to put NO.! Source etc. hospitality Management suite huddle on time and manage that time to ensure seamless guest and... Office, and overall grooming should be neat and orderly at all times your reservations for cleanliness and stock Machines/Counters/Condiment. Shift deposit, count your bank and leave your balanced work sheets for the audit. Is your Uniform nicely pressed, clean and stock Coffee Machines/Counters/Condiment Bar Every 30 Minutes will... Occurred during Her Evening shift, Management breakfast, before your kitchen staff normally arrive - a... Pickup / drop Orders have you sort out the newspapers and have hotels you. Accounts, processes invoices all departures, any arrivals, answer phone, Service requests,.. Checklist... best Western Free Night Stay track of your daily revenue and effectively manage your reservations the... Both departments, front office personnel have more contact with guests than do staff in other. - Night audit best Western Free Night Stay June 4, 2020 Checklists, Management Training daily! Drawers and make sure they are left neat, clean and neat very important part of the front office and!