Excelled at the training of all new hires and ensuring team morale was high. Resolve customer complaints regarding sales and service. Excellent communication, organizational, and leadership skills that will resonate throughout an office. Assisted other departments such as Sales, Membership, and Front Office with reservation-related questions. His/her job description usually entails identifying the best line of action and directing customers' queries to the appropriate department within the firm. Telephone or write letters to respond to correspondence from customers or to follow up intitial sales contacts. Receive phone and online requests for services, screen each request, and if approved, assign the trip to the appropriate NET provider. Committed to providing the highest quality service to every passenger. 1 Main Street, New Cityland, CA 91010. Offered productive and friendly services that enhance team performance and ensure a professional customer-focused image for employers. Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis. Based on our selection of resumes for this role, employers require the following skills: an interest in travel, organization, problem solving, computer competences, negotiation, and time management. Provided excellent guest service by addressing guest complaints and questions courteously and efficiently. Home: (555) 322-7337 | Cell: 000-000-0000. [email protected] Receives inbound calls and communicate appropriately. Objective : To obtain a job within chosen field that will challenge and allow to use and further skills and past experiences in a way that is mutually beneficial to employer, which will allow for future growth and advancement. Process electronic reservations and use fax. Providing all request information including space availability, pricing, discounts and general information to callers while attempting to close all calls by utilizing techniques provided, credit card payments processing. JOB SUMMARY Under supervision the Sample Reservation Specialist activates and books reservations for sampler packages. Communicate daily reservations to kitchen & bakeshop to cover culinary and dietary needs. Sent reservation confirmation email and/or fax to guests in a timely manner. Discover (and save!) Skills : Microsoft Word, Microsoft Access, Power Point , Adobe. Able to communicate well with a wide variety of people and able to sell the services of the establishment. Market Managers in order to ensured client satisfaction, and operational costs and guidelines being met. Check Transdev email account for important staff updates, Abide by policies and procedures provided in the Training Manual. Field maintenance and housekeeping requests made by guests and coordinate with proper personnel to resolve these issues. Answers calls from guests all over North America interested in staying at any of our hotels. Search for reservation manager jobs on Caterer.com. Assisted the Sales and Marketing department with creating special reservations for VIP guests. Performed daily tasks to ensure all current reservations are accurate and current based on communications with guests, travel agents, and wholesalers. Use this hotel reservations agent cover letter template to build a job-winning cover letter quickly and easily. Convincing customers to take cruise, by giving them many options of choosing and helping with decisions making. Superior Customer Service and Communication Skills. Followed-up on customer inquiries not immediately resolved. Utilized proper selling techniques and strategies to maximize revenue goals. Promptly answered reservation inquiries via telephone in a welcoming and professional manner. There are many types of reservation agents: travel reservation agents, airline reservation agents and hotel reservation agents, among others. Functioned as a liaison between customers and corporate management to assure the satisfaction of both parties. Work directly with multiple booking platforms (VRBO, AirBnB, HomeAway, My Booking Pal) to provide the best service possible to our owners and guests. Proactively creating solutions to drive results while providing seamless guest experience through effective use of systems and available resources. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Describe services offered by establishment to first time and returning guests to make sure they have a great understanding of everything offered; sales representative. Collect and obtain open dues such as, maintenance and taxes (HOA) for property rental and mortgage payments. Reduced travel expenses by 28% through renegotiation of vendor contracts and meticulous analysis of employee itineraries to prevent excess costs. vehicles for Enterprise offices Nationwide. Efficiently handles heavy workloads, receiving calls back-to-back while maintaining an average quality score over 95%. Handles guest check in and checkout efficiently and in a friendly, professional manner. Data collection and logging of guest information, including receiving and safeguarding credit card information. : ability to read, retrieve, communicate, and verify information, including confirmation numbers, & hotel facilities to callers with speed and accuracy.). ... unconfirmed reservations due to nonpayment, processes refund requests, researches/resolves reservation problems and communicates outcome, processes reservation cancellations in a timely manner. Demonstrate excellent representation of Holiday House, Manage client relationships thorough efficient communication skills, Consistently meet and exceed sales goals by marketing and cross selling activity packages and spa services, Consistent performer, exceeded new client quota by 10% each month and add on sales by 20%, Effectively coordinated, processed and organized paperwork for all reservations via phone and in person, Answer general customer questions, resolving customer complaints/issues and servicing customer questions/requests on existing reservations, Engage customers in a courteous and professional manner, Maximize revenue opportunities with customers by actively soliciting services, Responsible for coordinating and ensuring that customer reservations are confirmed and scheduled by accurately querying and inputting data into the Dealermine and ADP System, Communicate/coordinate with various internal departments. Though it satisfies the requirement for timelines, yet it is built with ability focus topics showcasing your marketable skills and impressive accomplishments. Answered phones and respond to customer requests. For more examples, check out our guide to the marketing manager resume. Multi-tasked between several computer applications to quickly and efficiently locate information for guests. All rights reserved. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. 1,347 Reservation Specialist jobs available on Indeed.com. Setting up Training Evaluations for clients looking to have their dogs lodge and train at our facility. Follow all guidelines and procedures regarding confidentiality. Performed all desk related functions including but not limited to, making reservations, making upsells and special packages room recommendations. Headline : Successful management and leadership experience with a reputation for meeting the most challenging organizational goals and objectives. Reservation Specialists coordinate travel for employees or customers of travel agencies. Created and reschedule reservations for international travel proficiently using Amadeus. JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY:. Explain products or services and prices, and answer questions from customers. In addition to reservations I also field customer service calls in regards to resort stays or even permanent residents. Manage lease arrangements for annual rentals. These services may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins. Functioned as the direct point of contact for customers. Provided a description of at least two accommodations plus tax. What sort of hours will I work? Try Now! Travel Agent Resume Sample. Interview. Want to land a job as a hotel reservations agent? Maintained high level of confidence while accessing customer accounts. The purpose of this career summary is to explain your qualifications for the job in 3-5 sentences and convince the manager to read the whole resume document. Every organization that provides guest services hires a Reservations Specialist to book reservations and to suggest effective techniques for selling additional services and amenities to customers. Coordinate products with guest needs resulting in revenue generation consistently meeting and/or exceeding defined performance expectations set by management. Crafting a Reservation Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Helped drive sales goals and achieve monthly quotas. Experienced and knowledgeable information technology professional with 5+ years’ experience seeks to contribute her training and acquired skills … Maintained confidentiality with customer's financial information while taking credit and debit card payments. Follow system and procedures to ensure consistent application of criteria for approval decisions. A resume summary is a professional statement at the top of a resume. Maintained above company sales goals and received formal sales training. Learned and demonstrated approved sales techniques. Fluent in advanced ticketing skills, assisting airport staff with calculations and other changes. Reserving owner usage right for all Westgate Resorts, Processing Owner external exchange requests, Educate on benefits and sell Vacation Guard Travel Protection, Book, cancel and modify owner reservations, Providing exceptional customer service to Delta's most elite and loyal customers, Contact host in reference to any changes with guest, Collect required information from customers on every call to qualify per Enterprise criteria, Demonstrate and maintain professional verbal and written communication with customers, coworkers, and other company staff, Offer alternatives and options to overcome customer objections, Assist customers with creating rental reservations, Create rentals for customers involved in Insurance claims, Maintain, at minimum, target levels of productivity and performance, Answering several phone lines and providing exceptional customer service, Creating rental reservations via computer systems, Correspondence with clients via phone, email and in-person, Receiving payment checks and creating deposit slips, Creation of work-orders for repairs/maintenance, Property inspections prior to renters arrival, Upsell and inform guest of [company name] guest services. Acted as a website guide for passengers who wish to make reservations using the Delta website. Answer in-bound calls in a courtesy and professional manner. Answer phone and make hotel reservations. Provide excellent customer service to the owners and their guests. Customer service has been essential for this position, Handled calls from high profile personal quickly and professionally, Recorded data efficiently with little to no down time between calls, Required exceptional time management skills, Inside Sales- learned and memorized scripts to successfully set up reservations for customers over the phone, through email, and on tours of the facility. Skills : Type 35 wpm, Office equipment, UPS. Some industries in which have worked are Retail, Banking, Child Development, Tourism. Scheduled & Canceled trips for Clients Who are disabled or unable to travel using Public Transportation. Headline : A dedicated professional with experience in the health and customer service environment. Answered all reservations telephone calls efficiently in a friendly manner, using clear English communication. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. Dealt with customers as a result of over sales delayed or canceled flights. Maintain records of contacts, accounts and reservations. Obtain customers information such as a name, address and payment method, and enter reservations into the computers. Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel) Proficiency in English; knowledge of additional languages is an advantage Exemplary sales skills and customer oriented approach Worked on trade desk answering emails to assist travel agents with revisions. Provide clients with excellent customer service, including preparing required travel documents and forms. Jan 24, 2016 - This Pin was discovered by Tony Li. Reservation Sales Agent Resume. Provided excellent customer service, while Answered all incoming calls and transferred calls to the correct departments. I applied for American Airlines at the end of November 2019 and received a email to do a video interview about a week later. Make changes to existing reservations and cancel reservations when necessary. Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication to create a superior guest experience. Reservation Agents are responsbile for processing travel and accommodation arrangements. Responsible for the management of daily business operations and marketing activities on behalf of clients. Training in business or tourism is often seen among Reservation Specialists. Answered inbound phone calls and assist our Suppliers with all requests pertaining to rate discrepancies, room allotment, and hotel booking questions. I interviewed at American Airlines (Winston-Salem, NC) in January 2020. Promptly provide accurate information regarding the availability of accommodations and other requested information. Respond to incoming calls regarding hotel reservation bookings; member account balance inquiries and issues; and providing accurate information regarding hotel property features, loyalty program, and amenities. Directed human resource management through the recruitment, screening, and training of new hires. Specialize in making reservations for guests looking to stay in specific Markets. Responsible for maintaining complex schedules with the accurate processing of customer reservations through an online database. File and retrieve corporate documents, records, and reports. Communicated and coordinate with relevant departments to ensure any special needs or requests from guests are fulfilled. Answer inbound calls and written correspondence, Handle high volume of phone calls, which may be called for different purposes, from our Guest, Provide one-stop excellent Guest services promptly, Operate Resort Call Center systems and applications in an accurate and efficient manner. Manage the Reservation section of the Group Resumes and liaise with Conference Services Team on needs Contact guests in advance to up-sell higher category room types and package add-ons Contact guests to offer discounted rates for extending reservations through shoulder dates Manage room inventory to accommodate high category stay patterns High-energy Customer Service Agent skilled in resolving conflicts. With these skills and attributes, candidates can enhance job prospects – strong communication skills, good networking skills, customer service orientation, salesmanship, and multitasking abilities. Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements, Maintained computerized inventories of available passenger space and provided information on space reserved or available, Determined whether space is available on travel dates requested by customers, assigning requested spaces when available, Traced lost, delayed, or misdirected baggage for customers, Initial contact to new customers regarding their vacation, and responsible for following up with them, Provided a quality solution for determining guests' entertainment needs, Provided accurate data entry into company's software system reflecting original vacation purchased, and followed up with an email to the guest with confirmation information, Provide elite customer service to our guests while trying to match them to the hotel that best meets their needs, Planned out Events and Recreational Activities, Hired onto the Gaylord Hotel/Convention Center Desk Position, Handle guest registration and room assignments, accommodating special requests whenever possible. Excellent tracked record in problem resolution on the telephone and through email. Junior Editorial Assistant. Now, take a deep breath. Remote Reservation Sales Specialists book reservations for Hilton hotel properties. Headline : Trustworthy Professional seeking employment in a healthcare facility as a Medical Assistant. Educate owners on timeshare usage rights and status of their accounts. Receives, processes, and verifies the accuracy of customers' requests and booking confirmations via email. Knowledge of online reservation systems and familiarity with hiring company’s software and protocols will also prove to be useful. Refunded unused and partially used tickets to credit cards, cash or voucher for future travel. Identified, research, and resolve customer issues using the computer system. That Hotelbeds in opening new accounts as general hospitality resumes team morale was high industry resume examples, receiving! 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